Shipping Policy:
Free Shipping Offer
• Free shipping on orders over $100 (after discounts) to most areas in the Continental USA.
• Exclusions: Bulky items, Hawaii & Alaska (we keep shipping charges as low as possible).
Free Local Delivery
• Available for orders within Martin County, Florida.
Shipping Charges
• Continental USA: Flat-Rate Shipping of $9.99 for orders under $100.
• Hawaii & Alaska: Shipping costs reflect actual carrier rates.
• International Orders: We typically do not offer International Shipping. However, if you're interested, please contact us to discuss possible options.
• Marine Detail Company, LLC reserves the right to select the most efficient and cost-effective shipping method based on order size, weight, and destination.
Order Fulfillment
• Orders before 12 PM EST: Ship same business day (except holidays & high-volume periods).
• Orders after 12 PM EST/weekends: Ship next business day.
• Priority & Express shipping services: Do not include Saturday delivery.
Delivery Time
• Orders ship from South Florida and typically arrive within 1-3 business days, depending on delivery location.
Order Tracking
• A tracking number will be emailed once your order ships.
Pick-Up Option
• Locally Available (please call first)
Order Changes & Cancellations
• Changes or cancellations are only possible if the order has not yet been processed.
• Contact us immediately for modification requests.
Shipping Carrier
• Retail orders: Typically shipped via UPS Ground for best reliability.
Return Policy:
We take pride in our industry-leading products and stand by their quality. However, due to the nature of chemicals, compounds, and coatings, our return policy follows strict industry standards.
Return Eligibility
✅ Unused & Unopened Products – Returns accepted within 30 days in original packaging.
✅ Defective or Incorrect Items – Replacements or full refunds provided at no cost.
Non-Returnable Items
❌ Opened or Used Chemicals, Compounds, & Coatings (contamination risk).
❌ Custom or Special-Order Items (final sale).
❌ Used Pads & Tools (unless defective).
Return Shipping
• Customer pays return shipping unless due to damage, defect, or shipping error.
• Products must be securely packaged to prevent damage in transit.
Refund Process
• Refunds processed within 5-7 business days after inspection.
• Refunds issued to the original payment method.
• Shipping fees are non-refundable (except in cases of error on our part).
Exchanges
• If you receive a damaged or incorrect item, we will replace it at no cost.
How to Start a Return
To initiate a return, contact us with:
• Order Number
• Product Name & Reason for Return
• Photo Evidence (if applicable for defective/damaged items)
• We will provide return instructions based on your request.